Terms of Service

About Mellon and these terms

Mellon by TS Labs is an experimental software product operated by [FULL LEGAL NAME — to be supplied], an individual/sole trader based in Victoria, Australia, using the TS Labs brand. TS Labs is not an incorporated company. References to ‘we’, ‘us’ and ‘our’ mean that individual operator, not a separate TS Labs or Mellon company.

Business contact address: [PUBLIC BUSINESS CONTACT ADDRESS — to be supplied]. ABN: [ADD ONCE ISSUED]. ABN and TS Labs business-name registration are being prepared; these drafts do not represent either as completed. Contact: support@tslabs.cloud.

These terms cover Mellon's English-language AI pet companion service, including guest use. Our Privacy Policy explains information handling; our Refund & Cancellation Policy explains billing-related rights. The current service is a free beta. Future paid-service provisions below require a separate offer and express purchase; they do not create a subscription today.

You must be 18 or older to use live chat. Before starting, we ask you to confirm your age, accept these terms, and acknowledge the described processing. If you do not agree, you can continue viewing the fictional previews.

Your AI companion

Miso and Biscuit are original fictional AI characters. They are not people or real animals. Replies and memories are generated using AI and can be inaccurate, incomplete, inconsistent, or unavailable. Please review important information and use the scrapbook controls to correct mistaken saved memories.

Mellon provides companionship and entertainment. It is not a medical, mental health, legal, financial, or emergency service. Do not rely on it to diagnose a condition, make consequential decisions, or respond to an emergency. It is not monitored as an emergency channel. If you face immediate danger, contact local emergency services or someone who can provide immediate help.

Mellon is designed to complement life with real people and animals. Visiting is your choice. You do not owe the character daily visits or emotional care.

Accounts, guests, and safe use

Keep account credentials private and provide an email you control if you register. Guest access is tied to the browser session; losing that session can remove your way back without deleting the saved records. Registering the guest preserves its pet and history. Signing into a different existing account does not merge pets. Use Forgot password on the sign-in form to request a Firebase-issued reset link for the email attached to your account. Changing the password keeps the same account and pet and signs out other Mellon sessions. Guest-only accounts without an attached email cannot use password recovery. Contact support if you have an access problem; we cannot promise recovery where ownership cannot be established safely.

Use Mellon lawfully. Do not use it to exploit or sexually abuse children, threaten or harass people, encourage serious harm, impersonate others deceptively, access someone else's account, distribute malicious code, or bypass security and usage limits. Do not submit information you lack permission to share. Do not automate activity in a way that harms the service or other users.

Your content and our service

You retain any rights you have in the content you submit. You give the operator a non-exclusive permission to process, store and transmit that content only as needed to provide and support Mellon as described in the Privacy Policy, including using service providers to generate replies and maintain your shared history. It lasts only as needed for those purposes and any lawful retention described there. This is not a transfer of ownership or permission to sell your private conversations, publish them as testimonials or use them in marketing.

The operator and relevant licensors retain their rights in Mellon's branding, artwork, characters, software and other service materials. You may use the service for lawful personal companionship and entertainment while complying with these terms. Do not copy or commercially exploit protected service materials without permission or another lawful basis. You may use generated replies for lawful personal purposes, subject to other people's rights; AI output may not attract copyright and may resemble output supplied to others. We do not promise exclusive ownership of generated replies.

Free beta, allowances, and future plans

The beta is free, needs no payment card, and has no automatic charges. Guests currently receive 10 completed user messages in total. Registered accounts currently receive 30 per UTC calendar day. The app shows the remaining allowance and local reset time. Failed replies and completed retries do not use extra message allowance. Security limits can separately restrict attempted requests.

We are exploring an optional plan around US$9.99/month. It is not available yet; its price, features, and allowance are not confirmed. We will announce changes before introducing a paid offer. A paid subscription will require a separate, explicit choice. You will not be automatically charged because you used the beta.

Future subscriptions and recurring billing

No subscriptions or Stripe checkout are available in this beta. Stripe is the planned payment processor for a future paid offer; the individual seller identified above would supply Mellon. A processor's involvement does not replace our responsibility for the service or your consumer rights.

Before any paid purchase, the offer and checkout must state the total price, currency, applicable taxes or mandatory charges, billing interval, included features and usage allowance, and any trial, discount or minimum commitment. The proposed US$9.99 monthly price is not a final offer. Any recurring subscription must clearly disclose automatic renewal and the amount and frequency of charges and require your express authorisation before billing begins. Beta use alone does not authorise payments.

If you choose an automatically renewing plan in the future, it will continue for the disclosed billing periods until cancelled under the purchase terms. Before subscribing you must be told how and when to cancel, when cancellation takes effect, what access remains and how refunds are handled. Any price or material plan change must be communicated in advance with an opportunity to cancel before it applies; additional consent or reminders will be provided where required by law. No price change is authorised retroactively by these drafts.

[PAID-LAUNCH DECISIONS — finalise price/currency/tax disclosure, allowance, renewal schedule/notices, cancellation method and effective time, post-cancellation access, payment-failure handling and any voluntary refund policy before offering subscriptions]. Our Refund & Cancellation Policy preserves statutory remedies and explains the current position. No customer portal, renewal reminder, prorated refund or paid access arrangement is represented as implemented by this draft.

Availability, changes, and stopping use

The beta is still being developed. Outages, provider failures, delayed memory processing, and bugs can occur. We do not promise uninterrupted service, perfect recall, or permanent availability. Important-date greetings currently appear when you open or return to Mellon; they are not guaranteed external reminders.

You can stop using Mellon at any time and contact support for account or data requests. We may proportionately suspend or terminate access where reasonably necessary to address a material breach of these terms, abuse, a legal requirement or a security risk. Where practicable and safe, we will give notice, explain the reason and allow an opportunity to resolve the issue; urgent protective action may be immediate. You may ask support to review a restriction. Restrictions do not remove applicable privacy or consumer rights or automatically forfeit any refund legally owed.

We will give reasonable advance notice of material changes to access, allowances, these terms or the service where practicable, and obtain agreement where required by law. Urgent legal or security changes may need to take effect sooner, with an explanation when safe. Changes will not retrospectively remove accrued rights. You may stop using the service if you disagree. If Mellon is discontinued, we will provide reasonable notice where practicable and explain arrangements for saved records and any statutory remedies. We will not use attachment to a character to pressure you to pay.

A future incorporation of Mellon or change of operator does not itself substitute a new contracting party under these terms. Before any transfer we will identify the proposed operator, explain the effect on service, records and existing obligations, and give notice and obtain agreement where legally required. Your mandatory consumer and privacy rights continue to apply.

Responsibility and limits of liability

Nothing in these terms excludes, restricts or modifies any liability, guarantee or remedy that cannot lawfully be excluded, including consumer guarantees under the Australian Consumer Law and mandatory protections in your country. Describing Mellon as experimental, free or AI-generated does not displace those protections. We remain responsible for the service and for provider failures to the extent the law makes us responsible.

Subject to those protections, we are not responsible for loss to the extent it is caused by your unlawful use or material breach, rather than our conduct, or for loss that was not reasonably foreseeable when the relevant agreement was made. This does not exclude liability for our fraud, deliberate misconduct or failure to exercise legally required care, or limit compensation that the law entitles you to recover. These drafts impose no blanket indemnity or fee-based liability cap.

Consumer rights and disputes

Where the Australian Consumer Law applies, services must be supplied with due care and skill, be fit for a purpose you make known and reasonably rely on us to meet, and be supplied within a reasonable time where no time is agreed. Remedies depend on the failure and can include fixing the service, cancellation, a refund or compensation. See the Refund & Cancellation Policy. Mandatory rights under other applicable consumer laws also continue to apply.

If something goes wrong, email support@tslabs.cloud with the issue and the outcome you seek. We will consider the complaint, investigate as appropriate and explain our response or next steps, observing applicable legal deadlines. You may ask for a further review if unresolved. Contacting us first is encouraged, not a condition of exercising legal rights or approaching a regulator, tribunal, court or payment provider. Support information explains available complaint routes.

These terms are governed by the laws of Victoria, Australia, subject to any mandatory protections that apply where you live. Courts with lawful jurisdiction may hear disputes; this is not an exclusive Victorian forum requirement and does not remove a right to bring a claim in a forum available under applicable law. There is no mandatory arbitration or class-action waiver. If a provision cannot lawfully apply, it is ineffective to that extent and the remaining terms continue where capable of operating fairly.